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Support
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Common problem

1.Compared with other refractory materials, where does the cost-effectiveness of chrome corundum bricks lie?
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A: Although the initial cost is slightly higher, chrome corundum bricks significantly reduce overall operating costs throughout their life cycle due to their long service life, low maintenance frequency, and stable operating efficiency. Especially in extreme environments such as carbon black furnaces and waste incineration, their reliability far exceeds that of ordinary refractory bricks, bringing customers a higher return on investment.
2.How capable are you of customizing chrome corundum bricks? Can you meet special size requirements?
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A: We support customized sizes, shapes, and component ratios to meet customer needs, based on mature shuttle kiln or slip casting processes to ensure product consistency and structural integrity. Whether standard specifications or complex irregular shapes, we can provide technical solutions and sample testing to meet the individual needs of industrial customers.
3.Could you provide the technical parameters and test reports for chrome corundum bricks?
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A: Yes. We provide complete product technical parameters (such as compressive strength, bulk density, thermal shock stability, etc.) and authoritative third-party testing reports to ensure that each batch of products meets international standards. Please request detailed information to assist you in making informed product selections and compliant procurement.
4.What are the specific advantages of chromium corundum bricks in glass melting furnaces?
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A: Chromium corundum bricks are particularly suitable for high-temperature corrosive areas of glass furnaces, such as the melting throat, due to their excellent resistance to acid and alkali corrosion and thermal shock. Their high wear resistance extends furnace lining life, reduces downtime maintenance, and ensures stable glass quality, leading to their widespread use in colored glass manufacturing.
5.Have your company's corundum refractory bricks passed international standard certification? Can they be exported?
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A: Our products comply with ISO and international industry standards and have been successfully exported to many countries and regions in Europe, America, and Southeast Asia. We offer various trade terms such as FOB and CIF to support our global customers, ensuring compliant delivery and after-sales support.
Terms and Policies
1. Product Quality Assurance: Huana High Temperature promises that all products comply with national and industry standards and provides factory inspection reports and quality certificates.
2. User privacy protection: We strictly abide by the Personal Information Protection Law, and will not disclose customer business information and data, which will only be used for order processing and service optimization.
3. Normal returns and exchanges: Non-human-caused quality issues support returns and exchanges within 7 days without reason, ensuring that customer rights are not infringed.
4. After-sales service commitment: We provide free technical consultation, on-site guidance, and fault response during the warranty period to ensure stable equipment operation.
5. Legal Compliance Statement: These terms comply with relevant Chinese laws and regulations, apply to all B2B partners, and are fair and impartial.
6. Revision and Update of Terms: The company will adjust the terms as appropriate and announce them in advance through the official website to ensure customers' right to know.
7. Dispute Resolution: In the event of a dispute, the parties shall first attempt to resolve it through negotiation; if negotiation fails, the dispute shall be submitted to the People's Court at the location of the company for litigation.
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After-sales service
1. Huana High Temperature promises to provide quality assurance for all products supplied in accordance with national and industry standards.
2. For any quality issues that arise during product use, the company will provide technical support and necessary replacement or repair services after confirmation.
3. Provide professional technical consultation and material selection guidance to ensure that customers apply products appropriately.
4. Ensure timely after-sales service response, establish a dedicated service team, and solve practical difficulties encountered by customers during project implementation.
5. Customers can contact customer service through official channels to ensure accurate and efficient information delivery.
6. Huana High Temperature is committed to continuously improving service quality, safeguarding the legitimate rights and interests of customers, and promoting win-win cooperation in the industry.
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